Return & Refund Policy

We want you to be happy with your purchase. If you're not satisfied, we're here to help.

You have 14 calendar days to return an item from the date you received it.

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You’ll need to provide a receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you of the status of your refund.

• If approved, your refund will be processed to your original payment method.
• Refunds may take 5–7 business days to reflect depending on your bank.

• Gift cards
• Downloadable software products
• Health and personal care items

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you have any questions about our return policy, contact us at:
support@my-ecommerce.co.za